FAQ

WHEN WILL MY ORDER BE SHIPPED OUT? 

Shipping Times - 

USA - 3 to 8 days
CANADA - 5 to 10 days
WORLDWIDE - 10 to 20 days

We are NOT responsible if the package is not delivered in the guaranteed shipping time. Shipping carriers are sometimes delayed and Eranline does not take responsibility for late delivery times and we will not issue a shipping refund. Please contact the carrier directly to resolve delivery time issues.

It usually takes about 2-3 days for our manufacturing team to create the clothe, and immediately afterward we ship it. You will be provided with a tracking number via email. 

 WHAT IS YOUR RETURN POLICY?  

Eranline is committed to providing the highest quality products, and your satisfaction is very important to us. We stand by a 100% satisfaction guarantee, and allow up to 30 days after product arrival to process a return. 

Eranline does not provide pre-paid shipping labels to send product back to us. Once received, we will issue the refund within 24-48 hours. 

To process a return, please email eranlinecontacts@gmail.com and we'll get you taken care of.

 

 WHAT CARRIER DO YOU USE? 

We generally ship via USPS and UPS, but that may vary depending on the shipping option you choose at checkout. 

 

WHAT IS YOUR CONTACT INFORMATION? 

Please email eranlinecontacts@gmail.com for further assistance and our team will be happy to help.